Contact Us

Contact Us

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FAQ
Depending upon the shipment status, we keep your undelivered goods with us for 7 days.
If the delivery gets failed then we try to deliver the same with 3 attempts from our side.
We make it simple for you by dedicating a TICKETING SYSTEM for resolving all the complaints, if any, from our customers. We provide two IDs per client for them to directly create a Ticket regarding the queries and the troubles related to our services. We also provide the option to check the status of the complaint and the actions undertaken by our team regarding the complaint.
We have warehousing in all major cities like Jeddah Riyadh, Abha, Dammam & Tabuk.
We move the transit within a day to tier 1 cities and it exceeds one week for tier 4 cities. It mostly depends on from 1-7 days depending upon city tiers.
Each country has its own set of documentation to be processed. With Novelty you need to only provide Airway bill, Bill of loading, Commercial Invoice, Certificate of Origin, Packing List & Online Sabir Certificate if required. They should also provide SFDA approval for food items and cosmetics. Our expert team will guide you through all stages of the needed paperwork and will help you guide throughout the process for a seamless logistic experience.
If any of the products received contains any damages then we collect it from you and take it to the origin warehouse in the same city. We also reattempt the delivery with an undamaged new carton. In case of movements across different cities, then shipping charges may apply.
This is a new mode of operation provided by Novelty Logistics. We will collect the shipment from Clients anywhere in GCC and then deliver and install it anywhere in KSA. Our expert team does all sorts of shipment movements, storage facilities, and installations. We make it easy for you to optimize your shipments while accounting for your business goals.
Yes, we offer specific insurance cover for every shipment according to the customer's choice. We regularly take the report of our transport providers and only work with professional carriers to ensure security.
Just drop us a quote request through our website. Click on the “GET A QUOTE” section on top right corner and you will be redirected to the respective page. Once we receive the request, we shall provide you with a quote.